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This straightforward method is just as good, contrary to obsolete popular belief, as a face-to-face testing session for most purposes.No, you can’t see participants’ facial expressions, and yes, your participants must have high-speed internet; but facial expressions aren’t usually of much practical use for design feedback (you’ll have to trust me there), and high-speed internet is fast becoming the norm.Task elicitation is the most direct way to gather performance feedback on a particular task, which is why it’s also the most popular. This is a remote version of a tried-and-true user research method.
It’s also nice to have a microphone headset so you don’t have to cradle the phone during the test.The easiest way to create a form is by using Ethnio, the recruiting tool we designed specifically for this purpose.You can also use an HTML form-building tool such as the excellent Wufoo or the form functionality in Google Docs.There are three basic approaches to conducting quick remote interface tests, whether you’re testing live websites, designs, wireframes, or prototypes.
The approach you take will depend mostly on how you feel about people—do you want to talk to users face-to-face, or use one of the many new UX tools and let computers gather the information automatically? Conduct and record a screen-sharing session with someone you know.
The idea is to get a sense of how users naturally categorize different concepts so that you can structure your interface’s categorization scheme accordingly.